Refund policy

BIRDINI RETURNS POLICY

We want you to be in love with your new sandals! However, if you are not absolutely satisfied with your new purchase we are happy to offer you a refund or exchange within 30 days in accordance with our Returns Policy:

• BIRDINI returns may be eligible for a full refund or exchange.
• Refunds for change of mind are not available , however if this happens, we do offer exchange.
• If an item is delivered faulty BIRDINI will offer to replace the item or refund your purchase. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. See below FAULTY ITEMS section to get more information.
• All returns or exchange items must be in the original condition – new and unworn.
• If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package and our customer care team will help you.

*BIRDINI reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or exchange note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification of the status of your refund once finalized. Allow up to 5 business days after receiving an email for the funds to reach your credit/debit card.

 

HOW TO RETURN/EXCHANGE AN ONLINE PURCHASE

To return or exchange your item please contact customerservice@birdini.com and our customer care team will arrange the fastest and most convenient way to execute your request. We will need confirmation details of your order (order number), your name and last name. 

You’re welcome to use your preferred carrier at your own cost. However, Birdini recommends sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed. If the package does not reach us safely we will not be able to complete the refund.

• Please allow up to 2-3 business days for returns to be processed once received at our Warehouse.
• You will be notified via email once your return has been successfully processed or rejected
• Please allow up to 5 business days for the funds to appear in your account once processed. 

 

RETURNS/EXCHANGES IN STORES

Merchandise purchased from Birdini stores or from other retailers selling our brand, including department stores, must be returned to the originating store and is subject to the return policy of the originating retailer.

 

FAULTY ITEMS

If an item is deemed faulty, BIRDINI will offer to replace or refund the value of item.

If you purchased item online from our official website www.birdini.com and received a faulty item please contact us at customerservice@birdini.com  to resolve your issue. We accept faulty item claims if they are made within 2 business days from the moment you receive your order.

If you purchased item at one of our stores please report faulty item immediately to the store you bought it in.

You must provide a proof of purchase such as receipt, order confirmation or bank statement.

** At BIRDINI we care a lot about our customers and we always try our best to offer you an amazing service as well as amazing products. Our team is more than happy to help with any questions you might have so please don’t hesitate to contact us at any stage.

info@birdini.com

customerservice@birdini.com